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What is a BT Email address?

BT Email is the optional free email service that comes with BT Broadband. When you register for BT Broadband we’ll ask if you’d like a BT Email address to use. If you choose this option you’ll get an email address that ends in @btinternet.com.

Unless you’ve opted to use an alternative, your BT email address can also be your user-name for signing into other services you choose such as BT Cloud and BT Wi-Fi.

If you decided not to have an email address when you took up broadband, don’t worry. You can do this later. You can create up to 10 additional email addresses for family and friends also. So that’s 11 in total!

BT Email is a secure web-based application that can integrate with other services such as Contacts and Calendar. It can also operate with other email accounts, so you can manage all your email from one place. Because it’s a web-based email service, you can access it from any internet connection, from any computer or device, from anywhere in the world.

To keep your BT Email account active, you must log in and use the service regularly.

Need help logging in to your BT Email?

You can view your email from the menu bar at www.bt.com by selecting either:

  • The email link and logging in with your email address (ending @btinternet.com, @btopenworld.com or @talk21.com) and password
  • The My BT link and logging in with your BT ID and password (depending on how you’ve set things up, this might be different from your BT Email address and password)

Logging in via My BT gives you access to all your BT Email addresses. So if you have more than one, you don’t have to log in separately to look at them. If you haven’t selected a ‘favourite’ email address, we’ll ask you to do this. You don’t have to, but it will improve the log in experience for you, especially if you regularly access the same email address.

Also, we’ll display the current status for every email address linked to the account and, where action is needed, we’ll include a link to help you resolve any issues – if an account is suspended for non-usage or compromised for example.

How do I create and activate a new BT Email address?

With BT Email, if you’re the account holder, you can create up to 10 additional email addresses that you can use for yourself or give to other members of your household.

Before you create a new email address it’s important to understand the different types:

  • Primary address – generally the email address of the main BT account holder who can use their BT ID to set up sub and affiliate email addresses
  • Sub accounts – an additional email address generally used as an alternative or additional email address by the account holder. Sub-accounts are also good for young family members as the primary account holder retains ownership
  • Affiliate accounts – an email address that’s created for another household member. Affiliate users will have their own security details and BT ID and this email address becomes their sole responsibility

Note: Affiliate accounts have been introduced to ensure that all users of our email service have their own set of security credentials against which we can validate and support them. If you use our BT Yahoo email service you may still have email addresses linked to your BT ID that are used by other household members. For data privacy and security, we recommend that you now change these to affiliate accounts instead. You can do this by ‘gifting’ the email address to them.

Sub and affiliate account users can’t create additional email addresses.

  1. Log in to My BT with your BT ID >
  2. BT Broadband customers will need to select the broadband link from within Your Package on Your Homepage and then click see broadband extras and finally BT Email
  3. Next click Manage BT Email
  4. Select the Create new email address link Create a new BT Mail address
  5. You’ll be asked to choose your new email address and provide a password for it. When you’ve done this, click Create email
  6. You’ll receive a confirmation message and your new email address will be linked to your BT ID
    1. Log in to My BT with your BT ID >
    2. BT Broadband customers will need to select the broadband link from within Your Package on Your Homepage and then click see broadband extras and finally BT Email
    3. Next click Manage BT Email
    4. Select Give an email address

Create a new BT Mail address

  1. You’ll be asked to provide the details of the person you’re creating the new email address for and to select an email address. When you’ve done this, click Continue
  2. You’ll receive a confirmation message containing a link. This link will also have been sent to the contact email address you provided for the new user during set up. If you didn’t provide a contact address, you’ll need to share this link with them so they can activate their new email address. This MUST be done within 30 days. Until the new user activates their account, the unique activation link will be available from the friends and family section within the email management pages
  3. As part of activating their BT Email address, the new user will be asked to set up their own BT ID and password if they don’t already have one
    1. Log in to My BT with your BT ID >
    2. BT Broadband customers will need to select the broadband link from within Your Package on Your Homepage and then click see broadband extras and finally BT Email
    3. Next click Manage BT Email
    4. Select Give another email address, which you’ll find next to the name of the person you want to create an email address for

Give another email address

  1. You’ll be asked to confirm the details of the person you’re creating the new email address for and to select an email address. When you’ve done this, click Continue
  2. You’ll receive a confirmation message containing a link. This link will also have been sent to the contact email address you provided for the new user during set up. If you didn’t provide a contact address, you’ll need to share this link with them so they can activate their new email address. This MUST be done within 30 days.
  3. Until the new user activates their account, the unique activation link will be available from the friends and familysection within the email management pages

If you use our BT Yahoo email service, you may still have email addresses linked to your BT ID that are used by other household members. For data privacy and security, we recommend that you now change these to affiliate accounts instead. You can do this by gifting them.

    1. Log in to My BT with your BT ID >
    2. BT Broadband customers will need to select the broadband link from within Your Package on Your Homepage and then click see broadband extras and finally BT Email
    3. Next click Manage BT Email
    4. Select Give an email address

Create a new BT Mail address

    1. You’ll be asked to provide the details of the person you’re creating the new email address for and to select an email address. When you’ve done this, click Continue

Create a new friend or family contact

  1. At the bottom left of the page you’ll find all the email addresses linked to your account which haven’t been gifted. These are currently classed as sub accounts. Select the one you want to gift and then Continue
  2. You’ll receive a confirmation message containing a link. You need to give this link to the user of the email address so that they can activate it and complete the transfer. This MUST be done within 30 days.
  3. Until the new user does this, the unique activation link will be available from the friends and family section within the email management pages

If you’ve been given a new BT Email address or if an email address you already use has now been gifted to you, you’ll need to activate your account.

To do this you’ll need to follow the unique link that was given to you by the account holder or in the email we sent to you to confirm the account had been set up.

  1. First we’ll ask you to either provide your existing BT ID or create a new one. This is so you can log into My BT to manage your account.
  2. You’ll need to select the email address that’s been set up for you or any other email address you already own and use. This will become your BT ID.
  3. Next we’ll ask you to provide us with some security information, including a password, your own security validation question and your contact details. This is because you’ll now be solely responsible for this email address. Once you’ve completed the necessary information, click Continue.
  4. You’ll get a confirmation message that your new BT Email address is now active. You can log in and start using it straightaway.

BT Email (Forget Username or Password)

Here’s how:

  • Log in to My BT with your BT ID username and password
  • Click on Your package and then Inclusive extras
  • Now click on the BT Email link and then Manage BT Email
  • On the next page, you’ll be able to see all your BT email addresses (usernames)

Here’s how:

  •  Open your web browser and go to link www.bt.com/login
  • Now click on the link forgotten your login details?
  • Now in the given space type your user name.
  • After this follow the given on screen procedure and reset your password.

How to create strong passwords and keep them secure

Here are some tips to help you create a password that’s difficult to guess.

  • Avoid names of family members or pets, or things that are obviously associated with you, like your date of birth, nickname, or the name of your favourite film or football team
  • Don’t use the same username and password for every site. It might seem to make life easier, but it leaves you wide open to fraud. If someone gets hold of your login details for one site, they might try and use them to get into your emails. And by reading your emails, the fraudsters could then get access to other online sites you’ve signed up to, including ones where you’ve stored credit card details. Ultimately the trail might lead them to your online bank account
  • Change your password regularly, especially for financial sites
  • Never write down your password, or share it with anyone else
  • Always use a mix of small and capital letters, even if the site doesn’t specifically ask for it
  • Avoid using real words. Insert numbers or special characters or punctuation (if the site allows it)

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